In case you received an email from us that, unfortunately, the part you produced did not pass quality control, remember that you can try to produce the test part again, but after 6 months. If 6 months have passed and you are ready to produce a test part again - write to us at firstname.lastname@example.org.
Payment and sending the test parts back
We do not pay for claimed test parts and we do not send them back. If you would like to get it back, you can arrange the delivery at your own expense. Please inform us that you want to arrange a delivery to take the test part back, and we will handle it to your courier service.
The pickup of the detail should be from our HQ: Ada-Lovelace-Straße 9, 85521 Ottobrunn, Germany.
Quality control protocol
Whenever possible, we try to provide quality control protocols immediately after quality control check, but sometimes due to the heavy workload of our QC service, we send protocols only upon request. If you have not received a protocol for your parts, but you need it, please reply to our email with this request, and we will send you a protocol.