➡️ General rules of cooperation with Xometry Europe – Xometry Europe GmbH

➡️ Choosing and producing the order

✅ All orders are published at Job Board.

If the order has blue button - please, apply and wait for our confirmation.

If the order has orange button - you can take order in one click – that means, you can start production immediately. No confirmation from Xometry is needed.

✅ You don't have to take an order if it doesn't suit you. You can take the order into production only when the conditions suit you. We publish new orders every day.
✅ You can always propose your time and price by clicking "Offer my price and time"

➡️ Communication with us:

✅ Please make sure that all the information in the profile is filled in (company, contact details, production capabilities)
✅ If you have taken an order, please respond to our emails and requests within 24 hours, otherwise we will have to cancel it.
✅ If you have taken an order, but you can't produce it, please let us know about it asap.

✅ As a reminder, all communication on order must be through Xometry (production@xometry.de). We will be forced to block your account in case of attempt of communication with the client directly.

➡️ Delivery and payment:

✅ Payment is made only after receiving the order based on the invoice. We do not work with prepayment or bank guarantees.
✅ All invoices must have the statement: "delivery terms DAP Ottobrunn".
✅ All given prices include shipping and export customs costs (DAP Ottobrunn). This means that you will receive the indicated amount. We will pay you in 20 days after delivery if you are in time, or in 40 days by delays.

✅ You may take several orders at once and deliver them with the shortest lead time using one shipping order for all of them to reduce packaging and shipping costs. Lead time means the date until the order should be shipped to Ottobrunn (Germany).

✅ You need to perform your quality control before shipping.

➡️ How to start working step-by-step:

Step 1: Go to Job Board. Here we publish new orders. We recommend checking the Job Board several times a day, because new orders are added several times per day.
You can start production immediately. No confirmation from Xometry is needed.

Step 2: Produce an order, pack it, and send it to us by air (delivery time max.7-10 days). Lead time shows the time before which you must send the order to us:

Xometry Europe
Ada-Lovelace-Straße 9,
85521 Ottobrunn, Germany
Tel: +49 89 38034818

Step 3: Issue the invoice and upload it to Finance

We kindly ask you to indicate in the invoices which you attach to the boxes:

- a real value (as it is stated in PO/production order);
- DAP Ottorbrunn Incoterms.

❗️ All the information on the order should be in My Order tab
❗️ Step-by-step instructions are available here.

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