❗️ The Overall Rating is currently being updated. We will let you know when the work will be completed.
What is rating?
The rating shows the quality rating of the latest 5 orders made by you. Every order you produce is important and every new order can affect your overall rating.
The rating can be found at Profile tab:
Why does Xometry need a partner rating?
The rating allows us to choose the best performers to produce the orders. If we have received several applications for one order, our managers will definitely look at the Rating to make a decision.
Why you should monitor your ranking?
Some partners have the ability to take orders in one click. This allows you not to compete with other partners in terms of price and timing, do not wait for the manager's decision to take and produce an order.
To receive this opportunity, the partner must: be in Trusted status (complete 5 or more orders at a high quality level) and have a rating of 4.5 or higher.
More about the rating
The rating has 4 indicators that affect the overall rating: timing, quality, packing, communication. The most important thing for us and our clients is the quality and speed of order production.
Therefore, the Timing and Quality indicators are the most important and most significant in assessing the rating.
Timing shows whether the order was made on time (according to the terms of the order) or there were delays. If you have taken an order, do not forget to upload the corresponding report and invoice to the site - this information shows us that the order is ready. The greater the delay, the lower the score.
How to improve
To improve "timing score", produce an order on time and upload the necessary reports via the website. If there are no documents/reports, it means to us that the order has not been produced, there is a delay and the score is reduced.
If you made an order and uploaded the documents before the specified lead time, this will positively affect your rating.
This shows how well the order was made. We count both the number of parts that were produced with defects within the entire order and the number of defective parts of the same type.
The more defective parts, the lower the score for this indicator.
How to improve it
First of all, you can improve your production - if your machines and processes are in good condition, then there will be a minimum number of defective parts.
You can carefully check quality before shipping your order to us - the sooner a defect is discovered, the more opportunities to fix it.
Pack the parts correctly. All your efforts can be ruined if you pack the parts poorly and they get damaged while transportation.
The quality of packaging can greatly affect the number of defective parts. Therefore, please take photos and check how your packaging complies with our rules. Please take another look at our packaging poster to pack the parts correctly and to minimize the chance of damages while shipping.
If you do not pack the parts well or do not send us packing reports, the rating may be lowered.
How to improve it
We recommend that you print our packaging poster and hang it in your packaging department. It contains all the necessary information about materials, packaging methods, as well as information about the necessary photographs for the report!
Do not forget to take photos and upload them (to the website)!
We evaluate the quality of communication based on:
Reports uploaded on time (you can upload them directly to the site)
Have you reported any problems during production?
Do you reply our managers to emails and inquiries regarding the order?
If you do not upload reports or do not reply to our requests, your score may drop.
How to improve it
Download reports on time
Report problems and difficulties (any problems can be solved, the main thing is to report them!)
Respond to our emails and inquiries.