After you have taken the order to work on, it appears in My Orders section
Here you can see all your orders
Click on the Order Details to start working on it
Here you can see all the stages of work on the order
Lead Time indicates the date when you should complete the order
Production: you already approved the order when you applied for it.
If the status is marked by green tick ✅ , it means that the order has been already confirmed by you at the application stage, you do not need to do anything on this step.
If not -
1️⃣ Download Production Order and see if everything is ok.
2️⃣ Click on "Order Confirmation".
3️⃣ Click to confirm.
Quality control: add Quality control report, if required.
Shipping: when you are ready with the order, pack the order and upload the shipping information here.
❗ Please, upload shipping information at least one day before Lead Time day!
Click add shipping to create a new shipping
Step 1:
[1] Check the parts you deliver
[2] Check the quantity of parts you deliver
[3] Click continue
Step 2:
[1] Indicate the dimensions of the package and whether it is a pallet or a box
[2] Upload a photo of the package. The order must be packed in accordance with our rules.
[3] Click continue
Step 3:
For regular orders - the delivery is arranged by Xometry.
For test orders and orders on DAP terms - you should arrange the delivery (the price of the order contains shipping costs).
➡️ Xometry arranges delivery
[1] Check the correctness of the address where to pick up the order
[2] Confirm the terms
[3] Click "Publish"
➡️ You arrange delivery
You should arrange delivery if the order contains the information that the delivery is covered by you (e.g. it is a test order, or DAP Xometry terms are applicable)
[1] Select a logistic operator from the drop-down menu
[2] Indicate the tracking number (optional)
[3] Indicate expected shipment date:
[4] Confirm the terms
[5] Click "Publish"
In the Shipping section you will see the information on all created shipping
[1] The information you entered
[2] Shipping docs: Labels that you should download and should put into the box and stick on the box - please print all information from this section
[3] Logistic Info: click to check the status of the parcel by tracking number
❗️ If the delivery is organized by the Xometry, then all documents will appear after we proceed the information on shipping
Invoice: the final step is to provide an invoice. To speed up the payment make sure your invoice complies with our invoicing rules. Please upload the signed invoice below
✅ POSITIONS
Check everything and click continue
✅ DETAILS
1. If it's the first time when you are here, please, fill in the bank details of your company
2. Enter invoice details (such as invoice number, invoice date, payment date)
✅ REVIEW & SAVE
1. Check company info and bank details
2. Check the correctness of the invoiced items
3. Upload the invoice (issued by the rules above)
When all documents are uploaded and all fields are marked green - wait for information from our manager about delivery and about changing the order status.
Thank you!
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