If you have any question regarding your jobs, orders or use of the platform, you can contact our support team.
To find this, click on the Support button
The direct address of the support page is: https://partner.xometry.de/support
Here you will find all the information on your messages to Xometry, as well as the ability to write a message also support ticket.
How to create your support ticket and send the message to our support team?
1. If applicable, please include the order number (PO)
2. Specify the subject
3. Give a full description of your problem. The more details in your support ticket, the better we can help.
4. You can also add a file to your request, add a screenshot or screen recording, which will help us to understand the problem better.
You can track the statuses of your support tickets. Right after sending the message, the status Open will be assigned.
This means that we got your question and are working on it, everything is in order. We will get back to you within 1-3 business days.
Do not forget that you will find answers to the most popular questions in the FAQ & Help section - a link to this page is always available in the top menu, as well as directly on the support page